You can reach us by emailing firstname.lastname@example.org or calling us at (212) 206-7273 from 9:30-5pm EST. We are happy to answer any questions about our product before you order. Due to the nature of the product, we are unable to accept returns. However, if you encounter any issues with the delivery of your ice cream, please let us know immediately. To contact Sophia directly, please email email@example.com.